Quick Reference Guide

Animal Services Department

821 S. Coppell Blvd. 
Phone:  972-304-3515
Fax:  972-304-7054
email:  AnimalServices@coppelltx.gov

Hours of Operation
Monday-Friday 10 a.m. to 5 p.m.
Saturday (redemptions and adoptions only) 1 p.m. to 5 p.m.

• Stray animal impounds
• Animal bite reporting
• Animal quarantine
• Rabies testing
• Cruelty investigations
• Pet registration
• Trap loans
• Dead animal removal
• Animal education programs provided upon request

 

Aquatic and Recreation Center

234 Parkway Blvd.
Phone:  972-304-7077
Fax:  972-745-7641
email: parks@coppelltx.gov

Hours of Operation
Seasonal

Holiday Hours include all of the following: July 4th, Memorial Day, Labor Day, MLK Day,
Labor Day and Thanksgiving Friday: 7 a.m. - 7 p.m. ( 1 p.m. - 6 p.m. if occurs on a Sunday)
Christmas Eve and New Year's Eve: 7 a.m. - 6 p.m. ( 1 p.m. - 6 p.m. if occurs on a Sunday)
Closed Thanksgiving Day, Christmas Day, New Years Day and Easter Sunday

Building Inspection

500 Southwestern Blvd.
Phone: 972-304-3500
Inspection Requests: 972-304-3518
Fax: 972-304-3514
email: Inspect@coppelltx.gov

• Administers and enforces the building, electrical, plumbing, mechanical, and fire codes
• Administers and enforces zoning, sign, fence, floodplain, and fire code regulations to verify compliance with city ordinances
• Issues Certificates of Occupancy
• Reviews applications for building permits
• Reviews building plans
• Issues building permits and conducts site inspections
• Monitors and enforces violations involving high grass, inoperable vehicles, stagnant water, and illegal dumping

 

C LINK Automated Information Phone Line

Phone: 972-304-3542

• The city of Coppell's 24-hour automated information phone line.
• For a system listing of category messages, try message #411
• Or, use the Fax-on-Demand instructions to have a system brochure sent to your personal fax machine, try message #511

Mayor and City Council

City Council: 972-304-3618
Mayor and Council Fax: 972-304-3673
email: citycouncil@coppelltx.gov

• Mayor serves as official head of City government for ceremonial duties and for purposes of military law
• Council serves as legislative and governing body of the city
• Seven City Council members elected-at-large
• Adopts policy and ordinances for the city

City Manager's Office

255 Parkway Blvd.
Phone: 972-304-3618
Fax: 972-304-7063

email: cmo@coppelltx.gov

• Prepares and submits annual budget and capital improvement program to City Council
• Administers the budget adopted by the City Council
• Acts as liaisons among City Council, citizens and City organizations
• Represents the City council and City staff at meetings and conferences
• Responsible for enforcement of all federal, state, and local laws
• Runs the city on a day-to-day basis
• Oversees management of city departments

City Secretary

255 Parkway Blvd.
Phone: 972-304-3669
Fax: 972-304-3673
email: citysec@coppelltx.gov

• Prepares City Council agendas and gives notice of City Council meetings
• Keeps minutes of meetings
• Preserves records of permanent value
• Enrolls all laws, resolutions, and ordinances approved by City Council
• Coordinates City elections
• Conducts annual appointments of all City Boards, Commissions, and Committees
• Responsible for processing all requests for public information

Community Services Office

255 Parkway Blvd.
Phone: 972-304-7065
Fax: 972-304-3673
email: slogan@coppelltx.gov

• Facilitates two-way communication between the community and the government entity through the provision of consistent, accurate and timely information
• Works to continually improve the image of Coppell
• Handles media relations for the City
• Produces City Desk water bill insert
• Produces Coppell Community News (CCN) and Town Hall on Time Warner telecom Channel 16 and Verizon FiOS Channel 32. View schedule. 
• Responsible for programming of Government Cable Access Channel - CiTV
• Designates use of city logo
• Coordinates information for CLINK, the City's 24-hour automated phone line, CiTV government access cable channel bulletin board, and the City's website
• Produces and distributes brochures and pamphlets about City projects, programs, activities and events
• Responsible for the coordination of the City's website

Economic Development

255 Parkway Blvd.
Phone: 972-304-3677
Fax: 972-304-7063
email: ecodev@coppelltx.gov

• Responsible for assisting businesses relocating to the City
• Promotes economic development through incentive programs and expedited processing
• Markets the community through video, printed and verbal means
• Coordinates economic development activities with Coppell Chamber of Commerce

Environmental Health

816 S. Coppell Rd.
Phone: 972-462-5177
Fax: 972-462-5123
email: Evhealth@coppelltx.gov

• Food sanitation program/conducts food inspections
• Monitors industrial wastewater compliance
• Performs swimming pool and spa inspections
• Provides household hazardous waste disposal information
• Conducts vector control activities
• Monitors hazardous material spill/release remediation
• Encourages ozone reduction
• Enforces smoking ordinance in public buildings
• Enforces water well ordinance
• Stencils storm drains to discourage illegal dumping
• Conducts foster care/day care inspections
• Provides public health assistance for immunizations and communicable diseases
• Educational programs provided upon request

Emergency Management

500 Southwestern Blvd.
Phone: 972-304-3507
Fax: 972-304-3514
email: Fire@coppelltx.gov

• Mitigates, prepares, responds to and recovers from effects of war, natural disaster, technological accidents and major incidents
• Serves as liaison to Federal, State, and County agencies, American Red Cross, Radio Amateur Civil Emergency Service (RACES), the Salvation Army, public utilities and others

Engineering

255 Parkway Blvd.
Phone: 972-304-3679
Fax: 972-304-3570
email: Engineer@coppelltx.gov

• Provides engineering, inspection, floodplain activities, traffic issues and related professional services
• Provides indirect services to citizens through internal support to other city departments
• Issues development permits for new construction
• Designs streets, drainage, water and wastewater improvements
• Reviews subdivision development plans
• Reviews floodplain issues
• Oversees major drainage problems
• Manages capital improvement projects
• Acquires right of way and surplus property

Facilities Management

816 S. Coppell Rd.
Phone: 972-462-5152
Fax:  972-462-5199
email: Facilities@coppelltx.gov

• Responsible for the upkeep, maintenance and improvements to all municipal buildings to ensure a safe, comfortable environment for visitors and employees
• Ensures municipal buildings meet all federal, state and local codes
• Oversees maintenance contracts for building components

Finance

255 Parkway Blvd.
Phone:  972-304-3691
Fax:  972-304-3571
email: Finance@coppelltx.gov

• Collects, disburses, safeguards, invests and maintains records of City's assets
• Prepares the City's Annual Operating Budget and maintains the 5-Year Financial Plan
• Prepares the City's Comprehensive Annual Financial Report (CAFR)
• Prepares accounts payable checks on a weekly basis
• Provides internal/external customer service for financial related issues and inquiries
• Responsible for debt and cash management activities
• Ensures the City's financial records are maintained accurately and on a current basis

Fire

500 Southwestern Blvd.
Phone:  972-304-3512
Fax:  972-304-3514
email: Fire@coppelltx.gov

• Preserves life, property, and environment
• Assures compliance with fire codes and ordinances pertinent to new constructions
• Presents fire and safety classes
• Responds to fire, hazardous spill emergencies
• Conducts fire inspections and emergency siren tests
• Provides ambulance services and CPR classes and free blood pressure checks at fire stations

Fleet Services

816 S. Coppell Rd.
Phone: 972-462-5175
Fax: 972-462-5199
email: Fleet@coppelltx.gov

• Maintains and repairs City's fleet
• Generates specifications of vehicles and equipment
• Preserves maintenance records and tracks fuel usage
• Addresses equipment performance, equipment availability, and analyzes the usage of the City's fleet

Human Resources

255 Parkway Blvd.
Phone: 972-304-3699
24-Hour Job Line 972-304-3542, msg. # 396
Employment Opportunities
Fax: 972-304-3635
email: HR@coppelltx.gov

• Recruits and hires personnel
• Responsible for personnel administration, payroll administration and processing, and benefits
• Manages risk management, workers compensation, liability insurance
• Handles employee relations and disciplinary actions

Information Systems

255 Parkway Blvd.
Phone: 972-304-3634
Fax: 972-304-7046
email: Infosys@coppelltx.gov

• Provides and maintains all information and telephone systems for the City government
• Coordinates overall direction of information systems
• Coordinates and maintains all external electronic information systems

William T. Cozby Public Library

177 N. Heartz Rd.
Main Number: 972-304-3655
Accounts Desk: 972-304-3661
Information Desk: 972-304-3658
Fax: 972-304-3622
email:  Library@coppelltx.gov

• Reading, educational and reference materials;
• Internet workstations available for public use;
• WiFi access;
• Full service eBranch 24 X 7 -- homework assistance, search online databases & eBooks;
• On-line catalog: Citizens can search for materials, place holds and renew books;
• Adult and children's programs including school tours;
• Reference and readers' advisory service during business hours; 
• Interlibrary loan program;
• TeleMessaging, automated telephone renewal and notification system, 972-304-7066;
• Timesaving self-check out machines;
• Group Study Rooms; 
• Program room for nonprofit organizations.

Municipal Court

130 Town Center Blvd.
Phone: 972-304-3650
Fax: 972-304-3639
Juror Hotline: 972-304-3542 ext. 538
Online Payments

• Court of Record
• Judicial branch of municipal government with jurisdiction of Class C misdemeanor criminal offenses
• Accepts fine payments, sets trial dates and provides options for traffic tickets
• Processes and serves warrants
• Conducts bond forfeiture hearings

Parks and Recreation

816 S. Coppell Rd.
Phone: 972-462-5100
Fax: 972-462-5149
email: Parks@coppelltx.gov

• Acquires, plans, develops and implements neighborhood and community parks for recreational and passive activity
• Rents pavilion at Andy Brown Comm. Park West and East
• Oversees the Coppell Aquatic and Recreation Center, located at 234 E. Parkway Blvd. Center phone number is 972-304-7077.
• Includes Parks, Right-of-way Maintenance, Senior Services, Recreation and Ball field Maintenance
• Provides secretarial and liaison support for the Park Board, Sports Council, Senior Citizens Association, and the Coppell Recreation Development Corporation
• Provides maintenance and service to parks, municipal facilities, city easements, rights-of-way, drainage easements, parkways, and medians
• Provides regular mowing, grass planting, chemical treatment, tree planting, tree pruning and removal of site obstruction vegetation on municipal rights of way
• Works directly with waste hauler on solid waste and recycling activities
• Plans, organizes and implements youth and adult recreation programs
• Oversees Special Event and Block Party Permits process

Planning

255 Parkway Blvd.
Phone: 972-304-3678
Fax: 972-304-7092
email: Planning@coppelltx.gov

• Responsible for Land Use Development management through administration of the Zoning Ordinance and Subdivision Regulations, and coordination of the Thoroughfare Plan, Streetscape Plan, other physical development plans, ordinances, policies and procedures of the city
• Guides the long-term growth of the community
• Monitors and updates the City's Comprehensive Master Plan as needed
• Provides research and demographic data to public
• Maintains homeowners association list

Police

130 Town Center Blvd
Phone: 972-304-3600 (Admin. Offices)
Phone:  972-304-3546 (Police Records)
Fax: 972-304-3535
email: Police@coppelltx.gov

• Provides law enforcement services through community partnerships, public education, and service delivery
• Provides all public safety dispatch
• Maintains criminal records
• Maintains alarm system permits
• Offers vacation house watch checks
• Offers crime prevention information
• Offers Women's Self Defense class
• Organizes Neighborhood Watch programs

Purchasing

255 Parkway Blvd.
Phone: 972-304-3644
Fax: 972-304-3645
email: Purchase@coppelltx.gov

Vendor Bidding Opportunities

www.bidsync.com

• Purchases supplies, equipment and services requested by all departments
• Responsible for proper disposition of surplus equipment, abandoned and/or confiscated items
• Maintains product information and specifications
• Maintains an ongoing account of all City property
• Issues and receives all bids for supplies, equipment, services and construction projects for the City
• Maintains vendor registration list and seeks new vendors
• Chief contract administrator

Streets

816 S. Coppell Rd.
Phone: 972-462-5150
Fax: 972-462-5199
email: Streets@coppelltx.gov

• Responds to emergency conditions associated with flooding, barricading, and snow and ice control
• Maintains streets, alleys, and drainage systems
• Repairs streets
• Repairs curbs and gutters

Tax Collections

255 Parkway Blvd.
Phone: 972-304-3694
Fax: 972-304-3571
email: Tax@coppelltx.gov

Property Tax History Online

Pay Your Taxes Online

 

• Reviews property values set by the Dallas Central Appraisal District
• Monitors exemptions and productivity valuations
• Submits the tax roll to the City Council for approval, calculate and publish the effective tax rate
• Levies an ad valorem tax based on the rate adopted by the City Council
• Bills, collects, and accounts for all real and personal property taxes
• Provides ownership information

Utility Billing

255 Parkway Blvd.
Phone: 972-304-3695
Fax: 972-304-3571
Office open until 7 p.m. on Wednesday
email: H2obills@coppelltx.gov

QuickPay, On-line Payments

• Prepares monthly bills for water, sewer and garbage services
• Provides customer service for water, sewer and garbage billing related issues
• Performs monthly water meter reading and meter can maintenance
• Provides various payment options; automatic bank draft, credit card and two drop box locations

Utility Operations

816 S. Coppell Rd.
Phone: 972-462-5155
Fax: 972-462-5199
email: Utility@coppelltx.gov

• Maintains and operates water distribution and wastewater collection systems
• Performs meter maintenance functions on customer water services
• Repairs water lines
• Responds to low water pressure
• Responds to odor problems in water
• Locates water lines and wastewater lines
• Repairs manholes
• Responds to overflowing manholes