If you have never registered your information through Connect CTY, but have received a test call, please register using the Add My Contact Info button and proceed with entering your information. This step must be completed before you can return and edit any information. Please consider adding a cell phone number capable of receiving text messages and an email address for a less invasive way of contact.
Connect-CTY is a unique service allowing city officials the ability to notify residents and businesses with time sensitive information. This web based system features multiple capabilities for notifying the community about emergencies, events and activities.
Why Use Connect-CTY
Should a situation arise where the City needs to notify a portion or all of the population, the Connect-CTY system can launch a pre-recorded message providing residents and businesses with pertinent information and instructions for action to be taken if needed. This system also has the capability of sending the message via email and SMS text message. The system can convert text to voice allowing for fast, simultaneous messaging by all three mediums.
A database of addresses and phone numbers has been supplied but does not necessarily contain 100% of the population or all of the necessary information needed to call a targeted area.
No one should automatically assume his or her telephone number is included. If your home or business has a published number, then it should be in the system. However, you may want to add alternative methods of contact including multiple phone numbers, email addresses and SMS phone number used strictly for texting.
All individuals and businesses who have unlisted phone numbers should register. Individuals and businesses who have changed their phone number or address within the year and those who use a cellular phone as their home or business phone should also register. Registration can be completed by clicking on the Connect-CTY icon.
Frequently Asked Questions
What is the Connect-CTY service?
The Connect-CTY service allows authorized civic leaders to create and rapidly disseminate time-sensitive messages to every telephone number stored in the notification database. With the Connect-CTY service, authorized users can send thousands of messages in minutes. Only authorized officials are allowed access to the system.
How does the service work?
Authorized officials record a voice message that is then delivered quickly to individual phones in the notification database.
What types of messages will be sent using the service?
Any message regarding the safety or welfare of our community would be disseminated using the Connect-CTY service. Examples would include the approach of severe weather and updates, hazardous traffic or road conditions inside the town or affecting local routes, and any other situation that could impact the safety, property, or welfare of our citizens.
Does the Connect-CTY service replace other systems that have been used to provide time-sensitive information to residents?
This system is a significant enhancement to existing means of communication and is supplemental to, not a replacement for, the systems we have used in the past. TV, radio and the City's Web site will continue to provide important announcements.
Is my telephone number included in the notification database?
It is our intention and hope that every residence and commercial facility in our community be included in the notification database. For businesses, we only store one main phone number. For residents, we may have more than one number that belongs to you in the database. Additionally, you may request to have a secondary number be entered into our database for priority calling.
May I use a cell phone as my notification database listing?
Yes, we can accept cell phones as secondary phone numbers in the database and encourage you to request that your number be included.
What precautions are being taken to protect personal information?
Connect-CTY® is a service of Blackboard Connect Inc. (BCI). BCI takes security and privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party. From a technical perspective, we utilize multiple physical and virtual layers of firewalls to maintain data security. BCI only utilizes secure transmissions with its customers. No confidential information is ever transmitted between BCI and its customers using e-mail or FTP, but rather always utilizes either a VPN tunnel or SSL. Data is hosted in state-of-the-art facilities which require photo identification, thumb-print recognition, keyed access, and are manned 24/7 with full-security personnel. All data is encrypted prior to being placed on tape for offsite storage. BCI also retains an external, independent security firm to perform annual security audits.
Will there be a way to positively identify incoming calls which are made by the town using the system?
The caller-ID number for calls generated by the Connect-CTY service will be the same as the main number for City Hall, 972-462-0022. In addition, every message will begin with an identifying statement that the City is calling, such as: "Hello, this is Coppell Fire Department calling with an important message for the Coppell community." The message content will follow this standard introduction.
Will the Connect-CTY service work if I have a call screening system on my phone?
There are several varieties of call screening devices which use differing protocols for screening. In general, the system has been found to work with these devices; but, some may require some type of pre-programming to allow the City's telephone number to pass through. We will conduct periodic test to assure that messages are being delivered to numbers in the notification database.
If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
For non-residents or property owners who reside out of Coppell, you may provide an additional phone number to be included in our database to contact during certain situations. In general, calls are sent to the primary number only, but we also have the ability to call multiple numbers for each resident or business when requested by the resident or business. Click on the Connect-CTY icon to enter the database and change your number.
If I have provided more than one phone number, when will they be called?
Should a situation arise that requires us to contact you at multiple phone numbers, we can activate the system to place a simultaneous call to all of your numbers. In most cases, we will be sending calls only to one phone number.
My primary phone or my second listing is a cell phone with a non-local area code. Will the Connect-CTY service call numbers outside the area?
Yes. The area code does not impact whether or not a call is made.
How does the Connect-CTY system respond to busy signals or no-answer situations?
For busy signals, the call will be repeated several times in an attempt to reach you. The same is true for No-answer and Call-waiting. If the phone is answered by a message recorder, the message will be left on the answering device. If, after several attempts the call does not successfully go through, the system will stop attempting to call.
I am receiving town notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
Yes. Click on the Connect-CTY icon to enter the database and change your number.
I was not able to listen to the entire call. Is there a way to repeat the message?
Yes, at the end of the message playback, simply press the star (*) key on your telephone to have it repeated in its entirety. I answer the phone but the "Hello" message repeats. It then hangs up, calls back, and the same thing happens again.
How can I hear the entire message?
Repeating or looping of messages happens when the system detects excessive noise in the background. This can be caused by loud radio/television volumes, people talking, or busy traffic noise. When you receive the next call, say "hello" once and turn down the volume of your radio/television or press the mute button on your telephone to allow full message delivery.
How can I Opt-Out of the Connecty-CTY notification system?
If you wish to have your contact information completely removed from the Connect-CTY notification system, you must complete the Opt-Out form. The form may be completed online and submitted via email.