You may experience sluggish drains in your home or business occasionally. You may also notice an overflow near the property line coming from your city cleanout. This could be caused by a blockage in the sewer line, or it may be the result of tree roots that have grown into the sewer line.

If you experience any of these problems, notify the Utility Operations Division of Public Works by calling 972-462-5150 Monday through Friday between the hours of 7:00 a.m. and 4:30 p.m. For emergency situations after normal business hours and on weekends and holidays, call 972-462-5150.  The phone system will immediately page the on-call technician who should return your call within fifteen minutes to get the necessary information regarding the problem. You will be asked to leave your name and phone number so the technician can return your call. You may also call Coppell Police Dispatch at 972-304-3610.

Sewer overflows and backups can cause health hazards, damage to home interiors, and threats to the environment. One of the most common causes of sewer overflows is blockage by grease. Grease gets into the sewer system from household drains and poorly maintained grease traps in restaurants and other businesses. The easiest way to prevent the problem is to keep grease out of the sewer system by following these simple suggestions:

• Never pour grease down sink drains or into toilets.
• Scrape grease and food scraps from trays, dishes, pots, pans, utensils and cooking surfaces into a can or into the trash.
• Do not put grease down garbage disposals. Put baskets or strainers in sink drains to catch food scraps and other solids, and empty the drain baskets/strainers into the trash.
• Be cautious of chemicals and additives that claim to dissolve grease. Some of these additives simply pass grease down the pipes where it can clog the sewer line in another area.
• Talk to your friends and neighbors about the grease problem in the sewer system and how to keep it out.

Call the Utility Operations office at 972-462-5150 for more information.

Locate Before You Dig

If you are planning to excavate on your property where utilities such as electric, water, sewer, cable, telephone and natural gas lines are buried, please notify the affected utilities at least two days prior to excavating. For your protection from possible serious injuries and from liability if your digging damages any underground utilities, please give us a call. To locate water and sewer lines in the City's right-of-way, call the Utility Operations Division at 972-462-5150 Monday through Friday between the hours of 7:00 a.m. and 4:30 p.m.

For location of other lines such as electric, telephone, cable or natural gas please contact your provider of those services. Contact numbers are usually listed on your monthly bill. You may also call Dig Tess at 1-800-344-8377 or go the Texas One Call website at www.texasonecall.com.