Utility Operations Division
816 S. Coppell Road
P.O.Box 9478
Coppell, TX 75019
Phone: 972-462-5150
Fax: 972-462-5199
email: utility@coppelltx.gov
Mission
The Utility Operations Division is responsible for the maintenance and operations of the water distribution and wastewater collection systems, which include ground and elevated storage facilities, water pumping and wastewater lift stations, wastewater collection mains and water distribution mains within the corporate limits of the city. This division also performs meter maintenance functions on all customer water services throughout the city.
General Information
Private Water Line Repairs
Technicians from the Utility Operations Division can turn your water meter off in order for you to make repairs on your private water line. Call 972-462-5150 Monday through Friday between the hours of 7:00 a.m. and 4:30 p.m. for this service. After repairs are completed, you can arrange to have Utility Operations personnel turn your water meter back on by calling the same number.
After normal business hours, on weekends and holidays, for emergency situations call 972-462-5150 and the phone system will immediately page the on-call technician. The technician should return your call within fifteen minutes to get the necessary information regarding the problem. You will be asked to leave your name and phone number so the technician can return your call. You may also call Coppell Police Dispatch at 972-304-3610.
Locate Before You Dig
If you plan to dig on your property where utility lines such as electric, water, sewer, cable, telephone and natural gas lines may be buried underground, please notify the affected utilities at least two days prior to digging. For your protection from possible serious injury and to avoid liability for damages to any underground utilities, please call the Utilities Division prior to digging at 972-462-5150.
In order to have the location of water and sewer lines in the City's right-of-way identified, call the Utility Operations Division at 972-462-5150 Monday through Friday between the hours of 7:00 a.m. and 4:30 p.m. For the location of other utility lines such as electric, telephone, cable or natural gas, contact your provider of those services. Contact numbers are listed on your monthly bill. You may also call Dig TESS at 1-800-344-8377 or go to the Texas One Call website at www.texasonecall.com.